General Terms and Conditions


Welcome to the website and web shop which can be used for your private use without any usage fees, and according to the General Terms of Use below. Please study them in detail and carefully.

By using the website to purchase or collect information about SULIS LIFE products, you acknowledge that you are familiar with and agree to the application of these General Terms of Use. If you do not agree to these Terms of Purchase, do not use the website to purchase or obtain product information.

By accessing and using pages, each user undertakes to respect these General Terms and Conditions and agrees to be subject to the provisions hereof.


The General Terms and Conditions are available to the Users of the Site and we instruct them to familiarize themselves with them in detail before using the Website

These Terms and Conditions of use for the Internet Store, product range, other information related to the Internet Store and all other content are subject to frequent changes, so the pages with the Terms and Conditions of Use for the Internet Store should be visited every time you visit, especially when shopping within the web shop. Each time you visit the site, it is considered that you agree with the existing Terms and Conditions of Use for the Online Store.

All materials on the website are the exclusive right of SULIS LIFE, or are used with the express consent of the copyright holder and the trademark and / or design right holder. Any copying, distribution, transfer, publication, linking or modification of this website without the express written consent of SULIS LIFE is not permitted. Violation of the General Terms and Conditions of Business and Use may result in civil proceedings and / or prosecution of the perpetrator for copyright infringement, trademark rights, or any other form of intellectual property.

The documents published on this website may be copied only for non-commercial purposes and only for individual use, and in compliance with all copyrights, other proprietary rights and any stated limitations.

These Terms define the relationship between Site Visitors, Buyers and Sellers in relation to the terms and manner of ordering products, product prices, payment, delivery, product quality, complaints, returns and delivery, personal data protection and other issues related to the use of the Website www. and online shopping.

The General Terms and Conditions and the positive legislation of the Republic of Croatia, as well as other relevant international regulations, apply to all issues that are not regulated by the special conditions of use of the store.

Within these General Terms and Conditions, the following terms are used and the meanings are given below: – is a registered domain, website and web store owned by the SULIS LIFE brand.


SULIS LIFE, obrt za trgovinu, uljepšavanje i njegu tijela, vl. Martina Dimitrijević, Zagreb, Horvaćanska cesta 43 (PP1, prizemlje)
Bank account: HR1524020061140505582

Authorized representative: Martina Dimitrijević

Refers to online store are taking place between the Seller (SULIS LIFE, obrt za trgovinu, uljepšavanje i njegu tijela, vl. Martina Dimitrijević) and the Customer (registered users

Customer: a person who registers his personal data and orders at least one product offered on the website

Website visitor: a person who accesses and without registration reviews the product offer and site content

Users: Customers and Site Visitors together

User data: e-mail address and password of the User that allow only one User to access the protected areas of the Site

Personal data: data on the registered Buyer which enable the ordered products to be charged and delivered to the Buyer

Use: implies access to the site to obtain information about the content, offer, products and purchase of products

Online shopping: making a purchase of a product through

Retail price: the price that is displayed with each product and is expressed, depending on the country from which the buyer is applying, in Euro.

Accepted bid: is the bid on which the payment was made

Transaction: payment or refund of the amount of payment after the Seller has sold the product to the Buyer, using the services of an intermediary in the payment accepted by the Seller, by bank transfer, or in some third way allowed by the Seller regardless of delivery.

Purchase Agreement: A Purchase Agreement between the Buyer and the Seller concluded at the time of confirmation of payment for the product, ie when the Buyer confirms the order and makes a payment through the payment options offered in the web store.

Acceptance of the General Terms and Conditions

These General Terms and Conditions have been compiled in accordance with the Consumer Protection Act, the Electronic Commerce Act  and the Civil Obligations Act , and together with the data published on the website www constitutes a pre-contractual notice within the meaning of Article 57 of the CPA.

By accepting these Terms, the User expressly accepts that:

  • The seller cannot be held responsible for the behavior of service users, as well as that the risk of possible damage is borne entirely by service users, in accordance with the positive regulations of the Republic of Croatia and the EU.
  • The seller is not responsible for any temporary unavailability of the site, nor for partial or complete interruption or malfunction.
  • may be temporarily unavailable or available to a limited extent, as a result of regular system maintenance in the event of a system upgrade and / or due to force majeure and the Seller is not responsible for any damage.
  • Seller reserves the right to modify, terminate (temporarily or permanently) any element, as well as the services it provides, and the content posted by the user on, without prior approval or notice to the user, in accordance with good business practice.
  • Seller is not responsible for technical problems that may lead to delays and / or incorrect processing of electronic data.
  • The site complies with social rules and laws in its operation. The user who notices a problem, violation, unacceptable content, etc. is obliged to inform the Seller via e-mail address
  • Seller is not liable in the event that data, images and other elements of the Website infringe someone’s intellectual or copyright. If you think that one of your rights has been violated or that the right of a third party has been violated, let us know by e-mail
  • Seller reserves the right to cancel unverified accounts or accounts that have been inactive for an extended period of time.

By using, it is considered that the User is familiar with these General Terms and Conditions and accepts them. The Seller disclaims all responsibility for any disputes that may arise due to the fact that the Site Visitor, User and / or Buyer has not read the General Terms and Conditions.

User obligations when using the site

The user undertakes not to:

  • Use the Seller’s website in any way that is contrary to positive regulations
  • Enter the Seller’s website or distribute through the website any content that is contrary to the positive regulations, change, delete or destroy any information on the Seller’s website.

Documents, data and information

Documents, data and information published on the Website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of the Seller or in any way that may cause damage to the Seller or any third party.

The user has no right to download, duplicate, modify, edit, distribute, display, delete, send, sell, resell, adapt, modify the content, create derivatives, include on other Internet sites or media or use in any way other than for personal home purposes use.

The photos of the product displayed on correspond to the actual appearance of the product, but due to the possibility of individual adjustment of the monitor, there may be deviations in the display of the product on the Visitor’s screen.

In the case of the above-mentioned possible discrepancy between the photo of the product shown on the screen and the delivered product, this is not to be considered a lack of product and therefore it is not a basis for product return.


The Seller is released from any liability that may arise or is in any way related to the use of the Website, as well as any damage to the devices and data stored on them and which may occur to the User or to any third party in connection with the use or misuse of the content of the site, and other cases for which the Seller is not responsible.

The Services provided by the Seller as part of the Online Shopping Service at do not include costs incurred by Users using computer equipment and services for accessing the Site. Seller is not responsible for the cost of telephone, Internet traffic or any other costs, nor is it liable for any damages that may arise due to the interruption of the Internet connection when using the Online Shopping service.


The buyer can only be an adult with capacity to engage in legal acts. For minors and incapacitated persons, the Agreement may be concluded by their legal representatives. Seller assumes no responsibility for any action contrary to this provision.

Reports of violations of protection and rights

Seller respects the intellectual property rights and other rights of third parties. All rights of the publisher and the holder of the program on the recorded and printed work are reserved.


The Seller reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the valid General Terms and Conditions every time they use the Website, and especially the Internet store services.

Validity of the General Terms and Conditions

For online purchases are valid Terms and Conditions in force at the time of product order.


Online purchase of the Product can be made on the territory of the Republic of Croatia and the territory of the countries within the European Union and other countries of the World.

When using the Website, Users are required to provide accurate, valid and complete personal information, especially when filling out the registration form. Otherwise, the Seller is authorized to prohibit the user accessing or using of the services offeredto them.

At the time of ordering an individual Product from the offer, the User by agreeing to these General Terms and Conditions confirms that before concluding the Purchase Agreement (Pre-contractual notice) is informed about the main features of the product, name and headquarters of the Seller, its telephone number, e-mail address, to which objections may be made, retail price of goods, cost and conditions terms of order, payment terms, methods of resolving complaints, conditions, deadlines and procedure for exercising the right to unilateral termination of the Agreement, consumer right to terminate the Agreement concluded by means of remote communication within 15 (fifteen) working days for termination of the Agreement, situations in which the consumer’s right to terminate the Agreement is excluded, the costs of using remote means of communication, the period in which the offer or price is valid and these General Terms and Conditions.

Online shopping is possible with prior registration or with “Login as a guest”. When registering or “Report as a guest”, the Buyer is obliged to provide accurate and complete personal data, while the contrary conduct of the Buyer authorizes SULIS LIFE, obrt za trgovinu, uljepšavanje i njegu tijela, vl. Martina Dimitrijević to deny the Buyer further use of the website

Upon registration, each user automatically subscribes to our newsletter. If you do not wish to receive our newsletter, you are free to unsubscribe from the list of recipients at any time by sending an e-mail to

If you are not a registered user or customer, and still want to receive our notifications, you can subscribe to our newsletter located in the lower right corner of the home page.

By registering User:

  • fully accepts these General Terms and Conditions
  • confirms the completeness, accuracy, truthfulness and timeliness of personal data
  • gives the Seller explicit consent that in accordance with the provisions of the Personal Data Protection Act, it may process the User’s personal data for its own records, for the purpose of creating a customer database, notifying about new products and services, promotions while protecting users’ interests and preventing possible misuse.

The registration or account is created exclusively for one person and it is not allowed to share registration or account information with third parties. The user is obliged to keep the user account data and password. The seller considers each registration as a separate legal entity and the use of someone else’s registration or user account is not allowed.

The User is also responsible for all unauthorized activities authorized and performed under his username and / or password if he has not previously notified the Seller of the unauthorized use of his username and / or password (or suspicion of the same).

Pre-contractual notices

Pursuant to Article 57 of the Consumer Protection Act, the Seller shall notify the Buyer in a clear and comprehensible manner of:

  1. the main characteristics of the product, to the extent appropriate with regard to the product and the medium used to inform
  2. its name and registered office, telephone number and e-mail address to which the consumer may address his possible complaints
  3. the retail price of the product and the cost of transport, delivery or postal services
  4. terms of payment, terms of delivery of goods and the manner of resolving possible consumer complaints
  5. conditions, deadlines and procedure for exercising the right to unilateral termination of the Agreement as well as the form for unilateral termination of the Agreement in accordance with Article 74, paragraph 1 of this Act, in cases where this right exists

By agreeing to these General Terms and Conditions, the Buyer agrees that the confirmation of the pre-contractual notice is delivered by e-mail to the e-mail address specified as a contact when entering your order or by mail to your home address together with delivery of the Product.

The seller is not responsible for any delays in delivery and damage and other obligations that are in the domain of the delivery service, but in agreement with them will provide superior service for each buyer. In the event that the Buyer notices any damage when taking over the goods, he is obliged to send a complaint to the courier on the spot and report it in writing to the e-mail address of the Seller


In our web store, you will be able to pay for the ordered Products and delivery according to the model you choose during the fulfillment of the order. Payment for the Product can be made:

-payment to the bank account by general payment slip and Internet banking of the Seller

– cash on receipt (cash on delivery)


The Purchase Agreement (order) is stored in electronic form with the seller and the buyer automatically receives an invoice at the entered e-mail address.


Conversion statement

If you make a payment from Croatia by payment to the Seller’s transaction account, payment is made in EUR and in that case there is no currency conversion.

In the case of payment via the PayPal platform, all payments from Croatia will be made in EUR or USD and the value of your cart will be converted from EUR or USD.

Payment by payment to the transaction account of the Seller

If you decide to pay to the Seller’s transaction account, the amount of the order increased by delivery costs will need to be paid by bank transfer, ie payment directly to the Seller’s account via net banking, bank, post office or other payment channels  as with your usual payment method.

When choosing this method of payment, a confirmation will be sent to your e-mail address with all the information required for payment, including the account number to which you need to pay the value of the order.

We receive payments to the bank account of ERSTE & STEIERMÄRKISCHE BANK D.D., IBAN: HR8924020061140371942, SWIFT: ESBCHR22

Cash on delivery

Upon delivery, the Buyer pays for the order in cash to the delivery person.

Order overview:

If any of the data can not be entered correctly, the User can return to the step where he entered it and change it. After the User is convinced by a detailed check that all entered data, quantities and products that have been ordered are correct, he selects the “order” option. When the order is successfully received by the Seller, the message “Order successfully received” is displayed to the Buyer. An e-mail with order details is delivered to the User’s e-mail address. In the event of an error during the electronic processing of the order, the User is shown the message “Unfortunately the order failed.” In this case, the order is not considered executed.


The invoice will be emailed to the customer’s address.

Impossibility of delivery

If any of the ordered products cannot be delivered, the seller will contact the buyer by e-mail and inform him of the above. The customer has the option to cancel the ordered product or request a replacement product. All other ordered products will be delivered to the Buyer.


Product prices are retail and are expressed in EUR (for Customers outside the Republic of Croatia). Product costs do not include shipping costs.

The stated prices of our products include the legal VAT rate.

Product prices are subject to change until the confirmation of purchase.

The price of the goods is determined for each product individually.

The seller may determine certain discounts, vouchers and points on the purchase through the site, which may relate to a certain period of time until the person in question determines otherwise.

The Purchase Agreement between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an electronic notification of the status of the confirmed order). From that moment on, all prices and other conditions are fixed and valid for the seller as well as for the buyer.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or terminate the Service (or any part or content thereof) without prior notice at any time.

We are not obligated to notify you or any third party of any change, price change, suspension or termination of service.

Prices, payment terms and special offers are valid only at the time of ordering and / or payment.

Price entry in the web store is performed on several levels and is controlled in detail, but regardless of the high level of control, there is a possibility of error. Such situations are extraordinary and we apologize for them in advance to our Customers, who will be informed about the situation, the wrong price for a particular product, and the possible impossibility of delivery on a specific order of the Customer.

Price changes

Expressed prices are subject to change and any change will be recorded in a timely manner within the web store. The seller is authorized to change prices without prior notice.

Sales, promotional and promo sales

Within the web store, there will be sales, daily or weekly special sales for an individual Product, a group of Products and / or for all Products.

Prices, payment terms and special offers are valid only at the time of ordering. In promotional sales, sales of products on sale are limited.


In individual cases, due to high demand, it is possible that the Seller will not be able to deliver some of the ordered Products, or that some of the Products from the offer are fully or partially sold out. In the case of sold-out Products, the Buyer will be notified before the delivery of goods by e-mail, in which case the Seller does not bear any responsibility.


Through it is possible to purchase and deliver products to the territory of the Republic of Croatia and the territory of the Member States of the European Union and the World. Delivery is made by the Seller by hiring a renowned delivery (courier) service GLS Croatia d.o.o. For all deliveries outside the territory of the European Union, delivery is made through the Croatian post service. Delivery is made to the home or business address provided by the Buyer at the time of purchase on the website

Within 24 hours from the creation of the Purchase Agreement (execution of orders in the web store), we will fill out an order with the delivery service with the exact location and contact information for picking up the goods.

We will adequately pack the products for the transport of goods in order to prevent damage or impairment of the contents during transport (placing the contents of the consignment in appropriate packaging – package, box, etc.).



Shipping prices

The delivery price depends on the delivery address of the order (Croatia or the member states of the European Union or the World) and depends on the weight of the package itself.

The delivery price is always shown separately and printed on the invoice. The Seller charges the Buyer for the delivery of the Product in accordance with the price list, and the delivery price also includes the packaging of the product.

The delivery price will depend on the delivery address of the order and on the quantity or weight of the ordered products.

The delivery price will be shown to the Buyer after completing the order and selecting the delivery address.

Delivery prices:

Croatia: Fast delivery 2-4 working days 6,00 € / 45,21 kn Express delivery 1-3 working days 8,00 € / 60,27 kn Worldwide (outside of Europe – 9-12 working days): Overseas delivery 0-0.25 kg: 11,00 € / 82,88 kn Overseas delivery 0.25-0.50 kg: 17,00 € / 128,08 kn Overseas delivery 0.50-1 kg: 23,00 € / 173,29 kn Overseas delivery 1-2 kg: 35,00 € / 263,71 kn

World (outside Europe – 9-12 working days):

The Seller is not responsible for any delays in delivery and damage and other obligations that are in the domain of the delivery service, but in agreement with them will provide superior service for each buyer.

In the event that the Buyer notices any damage when taking over the goods, he is obliged to send a complaint to the courier on the spot and report it in writing to the e-mail address of the Seller

Delivery to the customer

Delivery is made within the time specified with each product.

We do not affect the delivery of postal services or the possible retention of the shipment at customs.

Delivery of all products is done on weekdays from Monday to Friday.

If the products are sent to the territory of Croatia, the delivery time is 4-6 working days, and if they are sent outside Croatia, then the delivery time is 7-10 working days.

In some cases, it is possible to wait up to 15 working days for the product due to: national holidays, public holidays or due to increased mail turnover. In such situations, when we receive timely information from a foreign supplier, we will notify you of the possibility of extending the delivery time.

Each shipment is certified by the Recipient and signed by the delivery note upon receipt of the shipment. Pursuant to the provisions of the Civil Obligations Act, the certification of the delivery list by the consignee is considered that the consignment was delivered in undamaged condition and after that the carrier is released from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the pick-up list, whereby the later signed delivery list with the reference number will be the proof of the performed delivery.

Receipt of goods

Upon delivery, with the purchased Product, the Buyer receives all documentation accompanying the Product, invoice and confirmation of receipt of the shipment, which he is obliged to sign, if there is no reason for complaint. By signing the confirmation of receipt of the shipment, the Buyer confirms that when taking over the product he inspected it and that the Product was taken without visible damage, that it quantitatively and qualitatively corresponds to the products from the invoice and that all documents are delivered in accordance with legal regulations.

If the Buyer finds a reason for a complaint during the inspection of the delivered products in the manner described above, the goods should be immediately reported to the supplier because the complaints reported after the delivery of the delivered Products, the Seller will not accept.

When taking over the delivered Product, the Buyer is obliged to inspect the delivered product, ie to check whether there are any visible external damages on the shipment and / or on the products inside the shipment and immediately complain to the delivery worker, and refuse to pick up the delivered products that have visible damage.

If the product has a hidden defect that could not be detected by the usual inspection when taking over the goods, which the customer determines after opening the product – the customer has the right to unilateral termination of the Agreement and refund, replacement, cancellation or price reduction.

Shipment insurance

What does that actually mean?

If the shipment did not reach you in its original and correct edition, after you notify us of the problem and send us photos or video of potential damage or some other problem, we will send the same shipment at our expense within 48 hours. You can read more about the return of the original, defective package in our policy on the return of products and funds.

The impossibility of delivery:

If the Buyer or the authorized transferee is not at the delivery address during delivery, the goods will be temporarily kept at the local / regional unit of the courier service, of which the Buyer will be notified via SMS with exact information and phone number where he can arrange the next date. delivery.

Wrongly delivered product

In cases when the Product delivered to the Customer is different from the one he bought, he has the right to delivery of the ordered Product, and if this is not possible, the Customer is entitled to a refund in the amount of the paid price of the Product, delivery price and is obliged to return the incorrectly delivered Product.

Failure to Accept

In the event that the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand reimbursement of handling, transportation and other possible costs.

Company information:

SULIS LIFE, obrt za trgovinu, uljepšavanje i njegu tijela, vl. Martina Dimitrijević, Zagreb, Horvaćanska cesta 43 (PP1, prizemlje)
Bank account: HR1524020061140505582

Authorized representative: Martina Dimitrijević



Mob: +385 99 5043 701