Privacy Policy

Introduction

We at Sulis Life respect your privacy and are committed to protecting your personal information. This privacy policy will inform you about the purposes for which we collect and use your personal information and how you can monitor and exercise these rights.

The purpose of this privacy policy is to provide you with information about how Sulis Life collects and processes your personal information using this website, including any information you may provide through this website when you register for an account or purchase a product or service from us.

This website is not intended for children and we do not knowingly collect information relating to children.

We have appointed a Personal Data Protection Officer who is responsible for overseeing issues related to this Privacy Policy. If you have any questions regarding this Privacy Policy, including requests to exercise your legal rights, please contact our Privacy Officer using the contact information below.

Data processing is led by:

SULIS LIFE d.o.o.
Rudeška cesta 150, Zagreb
OIB: 21003020413

e-mail: info@sulislife.com

As a user of our website, you have the right to receive information about the handling of your personal data and to make requests for the exercise of your rights.

What information do we have about you?

Personal data or personal information shall indicate all information about the individuals by which the person can be identified. We may collect various types of personal information about you, including:

  • your general identification data (name and surname, gender, OIB);
  • your contact details (e-mail, residential address, delivery address, telephone number);
  • payment data (account number, IBAN);
  • data about activities/interactions with us, including potential future interactions;
  • demographic and interest data.

If you do not allow access to personal dana
In situations where the law requires the collection of your personal information or under the terms of a contract we have with you, and you do not provide that information upon request, we may not be able to enforce the contract we have or try to enter into with you (for example, we cannot send you orders). In that case, we may have to cancel the order you have with us, but we will inform you in advance.

For what purpose do we use your personal information and why is this justified?

We will not process your personal data unless we have the appropriate legal basis for that purpose. We will process your personal data if we have received your consent prior to contacting you by e-mail or telephone, to compile an offer and for marketing campaigns.

E-mail
We use Microsoft Outlook to process all internal emails and communicate with clients. When we receive your e-mail, we will receive your e-mail address, IP address and the information you provided to us in the contact form or message. We keep e-mail communication in our database for an indefinite period of time so that we can improve our services and provide you with the appropriate service.

User account
When you register on our website, we will ask for your personal information so that we can create your account. An account is necessary to place an order, pay for and deliver our products or services. When registering, we will ask you for your name and surname, delivery address, e-mail and telephone number.

Newsletter notifications
For newsletter deliveries, as well as for managing recipient lists and the logbook, we use the MailChimp platform and take all necessary data protection measures in accordance with the General Data Protection Regulation and Croatian laws and regulations. It is your right to accept or decline to receive our notifications.
Each newsletter has a link to modify the data, consent you have given us or submit your request to delete your contact from the list.

Marketing campaigns
When conducting social media campaigns or other online advertising campaigns, it is possible that service providers will use cookies or pixels on our site to track and serve our ads on various platforms. In some campaigns on Google, we use remarketing to help you get the most out of our ads.
If you have user accounts or use the services of one of the following partners, you can further adjust your privacy settings at the links below:
Google Ads: https://adsettings.google.com
Facebook (Privacy Policy Opt Out): https://www.facebook.com/help/568137493302217
Instagram: https://help.instagram.com/privacy

Embedded content from other websites
In some parts of our website, there is content that we have embedded from other websites via code. Access to this content takes place in the same way as if you had accessed it on the website where it is set up, so you can download cookies that you would otherwise download by visiting that site.

Typical embedded content is content from pages that share videos, images, etc. These pages can collect your IP address, browser, and operating system information, store and download cookies to your browser, incorporate interaction tracking with embedded content, including linking interaction with your account at that service, if you are signed in at that time.
The link to the privacy policies of the service we use is below:
Facebook: https://www.facebook.com/about/privacy/
Instagram: https://help.instagram.com/privacy

Website traffic analysis
We use Google Analytics to track visitors and generate traffic information on our website. We do not collect any personal information about you during the basic collection of information. If you give us consent for demographic and interest tracking, the information Google has about you will be forwarded to us as part of a summary report of our site.

Cookies
Cookies are sets of information that a website stores on your browser at the time of a visit or acceptance, and that that browser delivers to the website the next time you visit.

We use cookies to track our visitors, but the services built into our site also use cookies. To be able to use these services, it is necessary to enable the acceptance of these cookies.

Orders and purchases in the online store

When purchasing in our online store, you fill in the information needed to complete your order. Employees who process your order have access to this information, in cases of online payment our partner service providers; CorvusPay (https://www.corvuspay.com/politika-zastite-osobnih-podataka/). We do not store your credit card information; it is processed at the listed services.

When delivering your orders, your name, surname, and address are given to our package delivery partners.
Your account data will be stored due to legal regulations for a legally specified period.

Who do we share your personal information with?

During our business, we use the services of other natural and legal persons (third parties) – processors. The level of sharing your data with each individual depends on the specific purpose of the processing and your use of our website.

All of our processors possess the same or more security standards as we do. Where it is necessary and to further increase the level of protection of your personal data with the processing executives, we have signed a Data Processing Agreement.

During the performance of our activities, your personal data may be accessed or forwarded to the following categories of recipients according to the principle only those who need to know:

  • our employees;
  • our contractual partners.

The above third parties are contractually obliged to maintain the confidentiality and security of your personal data, in accordance with applicable law.

Your personal information may also be accessed or forwarded to any national and/or international regulatory, executive, or public body or court where we are obliged to do so by law or regulation or at their request.

If at any time we need to transfer your personal information to third parties for reasons that were not initially collected or your consent was subsequently obtained, we will allow you to make a statement about your choice.

How do we protect your personal information?

We have implemented appropriate technical and organizational measures to provide the level of security and confidentiality of your personal information.
The SSL certificate guarantees the security of our site by encrypting data, which is transmitted from your device to our server.
Our third-party IT systems are protected from unauthorized access, modification, or dissemination of your data as well as loss or deletion.
Our employees are educated for the proper handling and retention of personal information.

How long do we keep your personal information?

Your personal information that we have stored in our records will be stored for a period of 5 years after your last interaction with us unless otherwise indicated.

What are your rights and how can you exercise them?

We provide you with the following rights:

  • The right to access (information on the scope and type) your data
  • The right to rectification (correction) (refers to the data you have provided)
  • Right to forget
  • The right to complain about the use of personal data
  • The right to transferability, i.e., the right to retrieve personal data or to forward them to the person of your choice, in a structured, machine-readable form, without any obstacles on our part.
  • Right of access
    You have the right to information about your personal information that we keep and keep in memory. If you are the legal guardian of the user, you also have the right to information about the personal data of the person to whom you are the legal guardian.
  • Right to rectification
    You have the right to correct inaccurate personal data that you are subject to, which we will perform within a reasonable time.
  • Right to delete (right to forget)
    You have the right to anonymize your personal information without unnecessary delay if there is no legitimate reason for further processing of this information by us (for example, if the data is no longer necessary concerning the purposes for which it was processed). If such a legitimate reason exists, we will inform you in detail in response to your request for deletion.
  • The right to object to the use of personal dana
    If the processing of your personal information is based on the realization of our legitimate interests, you have the right at any time to object to such processing of personal data to the extent that the processing relates to your data. In the event that we prove that there are convincing legitimate and legal grounds for processing that go beyond your interests, rights, and freedoms, or if this is necessary to set up, enforce or defend our legal requirements, your complaint will not be respected.
  • The right to portability
    You have the right to obtain the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transfer them to another handler without any obstruction on our part.

You can submit your request to the e-mail address: info@sulislife.com

How will you be notified of changes to our Privacy Notice?

Any future changes to the processing of your personal information will be communicated in advance via a separate notice on this website.

If you have further questions regarding the processing of your personal data, we invite you to contact us:

SULIS LIFE d.o.o.
Rudeška cesta 150, Zagreb
OIB: 21003020413

e-mail: info@sulislife.com
Indicated by: N / r Personal Data Protection Officer

The policy applies on the day of publication and is available on the website sulislife.com

In Zagreb, February 2021.

Acceptance: